Cleaning FAQs
Q. Do you use environmentally-friendly products?

A. Yes, let us explain:
Q. Do I have to provide anything for the cleaners?

A. Nope! We provide the cleaning products and equipment needed to clean your space. You don't have to worry about anything.

Q. Will you use my cleaning products if I want? How about my vacuum cleaner?

A. Absolutely! If you want us to use any or all of your products and equipment, we'll be more than happy to. Just remember that we aren't able to replace bags or belts on your vacuum cleaner and if it's not picking debris up well, we can't warrant our work.

Q. Do I pay the cleaner after each cleaning?

A. Nope! We're trying to make life easier for you AND our cleaners. Your cleaner is juggling a cleaning kit, vacuum, and other supplies so keeping track of payments can be cumbersome. Also, we don't want you to have to think about payment every time we come to clean. After your first cleaning, we'll email an invoice (we can send via US Mail if you prefer) which tells you how long we worked and what the cost is. You have 15 days from that point to pay your bill. Future invoices will be sent several business days after each month ends. These invoices will detail the dates, hours, and cost each time we cleaned. You have until the end of the month in which you receive your bill to send in your payment. If you have any questions about your bill, feel free to call April, our Finance Manager.

Q. Do you accept credit cards?

A. Yes, we do. We accept Visa, MasterCard, and Discover. There is no charge to use your credit card.

Q. Can I use AutoPay?

A. Absolutely! Contact us to let us know you want to go on AutoPay and we'll be happy to set it up for you. You'll still receive an invoice on our regular schedule so you know what you're being billed for but it will be marked 'Paid'. Nice!

Q. What happens if I'm not happy with my service?

A. We strive to provide 100% satisfaction, however, if this is ever not the case, please contact us within 24 hours of your cleaning service so that we can discuss any issues and determine the best resolution. If corrective action is required, we will send a worker to your home as quickly as possible to resolve the problem, usually within 24-48 hours.

Q. My last cleaners were great until they just stopped showing up. Is that going to happen with you guys?

A. Absolutely not! When we make a scheduling commitment to you, we keep it! If you ever need to change the scheduled date, please let us know at least 24 business hours before your cleaning. As for us, we'll be there when we say we will!

Organizing FAQs

Q. I need cleaning and organizing. Which do I deal with first?
A. It's best to start with organizing in order to remove clutter that is blocking areas which need to be cleaned.

Q. What's the difference between de-cluttering and organizing?

A. 95% of the time, when most people talk about organizing, they're really referring to de-cluttering. De-cluttering is the act of removing items that are no longer needed, used, or wanted. Organizing is the act of positioning items that remain after de-cluttering in places that improve workflow or aesthetics.

Q. I'm so embarrassed about how my house looks. Have you ever seen anything this bad?

A. We wish that each and every person we work with understood that we never judge. We realize that but for the grace of God, ANY of us could find ourselves in a situation where life--and our home--is out of control. We're here to help and we love doing exactly that. It is thrilling to be able to give someone an important part of their life back--their home.

Q. What happens to the things that I'm not keeping?

A. We'll determine that before the job even starts. Discarded items typically go into the trash, are given to thrift organizations, or are set apart for friends or relatives to pick-up. We have many resources for trash pick-up as well as donation organizations. We'll be glad to work with you to figure out which options you prefer.